Libraries and Restaurants

I recently read Danny Meyer's Setting the table: the transforming power of hospitality in business. I read about restaurants and customer service while thinking about librarians and customer service.  What can librarians learn from restaurants?

There are many similarities between libraries and restaurants. In both settings it is very important to make a good first impression and both are dependent upon repeat customers. Servers in a restaurant need to have strong technical skills as well as strong customer service skills and so do librarians.